[PDF.16xw] Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Robin Leidner
[PDF.mp42] Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
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| #1072075 in Books | 1993-08-04 | 1993-08-04 | Original language:English | PDF # 1 | 8.80 x.72 x5.90l,.88 | File type: PDF | 278 pages||0 of 0 people found the following review helpful.| Phenomenal|By Carson|I wish I had read this great work when a graduate student in my sociology program. This is a very insightful and scholarly work that is directly applicable even today to those in many professions who have been experiencing the negative effects of depersonalization, alienation, deskilling, routinization and other sordid effects of various occupational ghett|From Library Journal|Leidner (sociology, Univ. of Pennsylvania) uses participant observation to explore aspects of service-industry efforts to insure sameness of effort and routinization of work. The author chooses for examples the ubiquitous McDonald's and the
Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!"
Leidner's fascinating report from the frontlines of two maj...
You easily download any file type for your gadget.Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life | Robin Leidner. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
